Privacy Policy

CVN Computers ("CVN", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices you have. It is written to align with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy expectations.

1. Information we collect

• Contact details you give us — name, email, phone number, and mailing/service address — when you book a repair, buy a product, request a quote, subscribe to updates, or contact us.
• Device and service information — the make, model, serial number, condition, and issue of any device you bring in for repair, trade-in, or refurbishment, plus the work performed.
• Transaction and account information — purchases, invoices, warranty and RMA records, loyalty points, gift-card balances, and customer-portal login credentials (passwords are stored only as a secure hash).
• Communications — messages you send through our contact form, live chat, email, SMS, or phone, and our replies.
• Website and email analytics — privacy-preserving, aggregate usage data (no third-party ad trackers) and, in marketing emails, whether a message was opened, so we can measure engagement.

2. How we use your information

• To provide the repairs, sales, trade-ins, warranties, and support you request.
• To process payments, issue invoices and receipts, and administer loyalty and gift-card programs.
• To contact you about your device, order, appointment, or account.
• To send marketing emails or texts only where you have opted in, and to measure how those messages perform.
• To operate, secure, and improve our website and services, and to meet legal and accounting obligations.

3. Consent and your choices

We collect and use your information with your consent, which you can withdraw at any time (subject to legal or contractual limits). You can:

• Unsubscribe from marketing emails using the link in the footer of every message, or at cvncomputers.com/unsubscribe.
• Reply STOP to opt out of marketing text messages.
• Ask us to access, correct, or delete your personal information (see Contact below).

We may still send you essential service messages about an active repair, order, or account even if you have opted out of marketing.

4. Sharing and third parties

We do not sell your personal information. We share it only with service providers who help us operate — for example our email delivery provider, payment processors, and telephony provider — and only as needed to perform those services, under confidentiality obligations. We may disclose information where required by law.

5. Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law (for example, tax and warranty records). We protect your information with administrative, technical, and physical safeguards, including encryption of sensitive data and access controls. No method of transmission or storage is perfectly secure, but we work to protect your information.

6. Children

Our services are intended for adults. We do not knowingly collect personal information from children without parental consent.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the latest version.

8. Contact us

To ask about this policy, or to access, correct, or delete your information, contact:

CVN Computers · London, Ontario, Canada
Email: [email protected]