Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the CVN Computers website and the repair, sales, trade-in, and related services we provide ("Services"). By using our website or Services, you agree to these Terms.

1. Repairs and service

• Diagnostic assessments identify the most likely issue; some faults are only found once work begins. We will contact you for approval before performing work beyond an approved quote.
• Back up your data before service. While we take care with your device, CVN is not responsible for loss of data. Data-backup services are available on request.
• Repairs carry the warranty stated on your invoice or work order, covering the specific repair performed. The warranty does not cover new or unrelated faults, accidental or liquid damage, or third-party tampering.
• Devices left more than 60 days after we notify you that service is complete may be treated as abandoned, and may be recycled or sold to recover costs, as permitted by law.

2. Products, sales, and refurbished items

• Prices, availability, and specifications may change without notice. We correct errors where they occur.
• Refurbished and used items are sold in the condition and grade described, and carry the specific warranty shown at purchase.
• Returns and exchanges are handled per the return policy provided at the time of sale and applicable consumer-protection law.

3. Trade-ins

Trade-in and quoted values are estimates based on the information and condition you provide, and are confirmed on inspection. We may adjust or decline an offer if the device differs from what was described. Ensure devices are unlocked and cleared of personal accounts before trade-in.

4. Payments

Payment is due as stated on your invoice. Deposits may be required for parts or special orders. Unpaid balances may prevent release of a device until settled.

5. Communications and marketing

By providing your contact details you agree we may contact you about your device, order, or account. Marketing emails and texts are sent only with your consent; you can unsubscribe at any time using the link in our emails or by replying STOP to texts. See our Privacy Policy.

6. Website use

You agree not to misuse the website, attempt to gain unauthorized access, or interfere with its operation. Content on this site is owned by CVN Computers or its licensors and may not be copied without permission.

7. Limitation of liability

To the fullest extent permitted by law, CVN Computers is not liable for indirect, incidental, or consequential damages arising from the Services or website. Nothing in these Terms limits rights you have under applicable consumer-protection law.

8. Governing law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

9. Changes and contact

We may update these Terms; the "last updated" date reflects the current version. Questions? Contact [email protected].