Straight answers to what people actually ask.

We're based in London, Ontario and offer full-service repairs across the city and surrounding areas — up to a 100 km radius. Pickup and delivery are available for your convenience.

Many of our remote and drop-off services don't require an appointment. In-shop repairs are best booked ahead so we can have the right parts ready — you can order a service online or give us a call.

It depends on the service and parts availability. Many software repairs are same-day, while hardware repairs that need ordered parts may take a few days. We'll always give you an estimated timeline upfront.

Yes — we run a paid Pickup & Return service across London and out to a 100 km radius, with simple zone-based pricing and free pickup on repairs over $99. We collect your device, repair it, and bring it back with a signed chain of custody the whole way. See the Pickup & Return page for zones and scheduling.

Every service on our Services page lists upfront starting pricing. Final cost depends on parts and the condition of your device — you'll always approve a clear quote before any work begins.

Simple: if we can't repair your device, you don't pay for the repair. You only ever pay for work we successfully complete.

Our basic diagnostic starts at $44.99, and it's free when you proceed with most qualifying repairs. We'll tell you before any diagnostic charge applies.

Yes — every service includes a complimentary professional device cleaning at no extra charge.

That's the first thing we'll tell you — honestly. If a repair costs more than the machine is worth, we'll say so rather than sell you a fix you don't need. When replacing makes more sense, we offer CVN Certified Refurbished PCs and laptops, fully tested and backed by a 90-day warranty.

Yes. Every CVN Certified Refurbished machine is securely wiped, tested against a full checklist, cleaned and tuned, then sold with a 90-day warranty and an honest A/B/C cosmetic grade so you know exactly what you're getting.

For most people a properly refurbished machine does everything a new one does for a lot less. We only sell machines we'd use ourselves, we tell you the real condition up front, and we stand behind every one for 90 days.

Yes — reserve it online and pay when you collect it in-shop, so you can see the exact machine before you buy. Every unit is one-of-a-kind, so reserving holds it for you.

Yes. We back our work with in-house warranty plans covering the repairs and services we perform. Coverage terms vary by service — we'll explain what applies to yours.

Absolutely. You can add an extended in-house warranty plan to most repairs for additional peace of mind. Just ask when you book.

If a problem we repaired returns within your warranty period, bring it back and we'll make it right under the terms of your plan.

Your privacy matters to us. We handle every device with care and confidentiality, and we recommend backing up your data before any repair. Ask us about our local and cloud backup services.

Most repairs don't affect your data, but some — like OS reinstalls or drive replacements — can. We'll always flag this in advance and can perform a backup or data transfer first.

Often, yes. Our File Recovery & Restoration service can recover lost or deleted files from many failing or damaged drives. Bring it in for an assessment.

We repair all kinds of electronics — laptops, desktops, Macs, and more, from cracked screens and dead batteries to custom water-cooled builds and even drone motor fixes.

Yes. We offer dedicated Mac services including screen replacement, RAM upgrades, battery replacement, macOS reinstallation, BootCamp setup and more.

Definitely. Our Custom Computer Build service designs and assembles a machine around your needs and budget — including cable management and custom water cooling loops.