Frequently Asked Questions

Working from home allows us to keep expenses down. Having low overhead means we have some of the best pricing in town — we don't need to pay rent, secondary utilities, and more. Working from home also means we can offer 24/7 emergency support without hiring additional employees, further saving costs. If we had a physical business location, we'd need to hire staff, pay additional fees, and increase the cost of our services and parts.

As a small, family-run company, we provide a much more caring and personalized level of service for all your devices. We genuinely care about each client. We provide better quality repairs and amazing in-house warranty services that big-box retailers simply can't match.

We are able to offer the best pricing because we have extremely low overhead and competitive suppliers for parts. We pass those savings directly to you rather than spending them on rent, marketing, or retail staff.

We do charge a basic diagnostic fee, however this fee is waived with the purchase of a service and/or product. If you proceed with a repair, the diagnostic cost is included.

Yes, we do have an hourly or per-service charge for in-home and on-site services. Contact us for specific pricing based on your location and service requirements.

No — all problems require professional diagnostics for the best quality repairs. If we provided free repair tutorials, we would not be able to provide for our families or communities. We do offer competitive diagnostic pricing that is waived when you proceed with a repair.

Once a part is ordered, we always provide an ETA for arrival and keep our customers informed throughout the process. Typically we aim to have parts within 2–3 business days, but in extreme cases it can take longer depending on the rarity and source of the parts.

To inquire if your parts have arrived, please reach out via email or call us and we can check the order status. Please note: once parts are received, we try to contact the customer immediately.

Per our company policy, we will make every attempt to contact the customer. If the client does not pick up the device within 3 months, the device legally becomes property of CVN Computers and we will sanitize and resell or e-waste the device depending on its applicable value.

We currently do not repair mobile phones or tablets, but we are looking into offering these services in the near future. Please follow our social media for updates. We do repair Apple products, Surface Pros, and many other devices that other repair shops turn away.

We cannot recover accounts that you do not have access to. Please reach out directly to the provider of the account (Google, Facebook, etc.) as we are not hackers and do not have the ability to access third-party account systems.